| 早速返信来ました!
Thank you for contacting PayPal about a fraudulent (spoof) email or Web site. We appreciate you bringing this suspicious email to our attention.
We can confirm that the email you received was not sent by PayPal. Any website which may be linked to this email is not authorized or used by PayPal.
Our fraud prevention team is working to disable any website linked to this email. In the meantime, please do not enter any information into this website. If you have already done so, you should immediately log into your PayPal account and change your password, as well as your security questions and answers. We also recommend that you contact your bank and credit card company immediately.
Please follow the instructions below to report an unauthorized transaction associated with your PayPal account:
If you are able to log into your PayPal account:
1. Log in to your account at https://www.paypal.com 2. Select the "Resolution Center" subtab. 3. Click "Open a dispute." 4. Select "Unauthorized transaction," then click "Continue." 5. Enter or select the transaction ID for the transaction you would like to dispute, then click "Continue." 6. Complete the report for Unauthorized Use on a PayPal Account, then click "Continue." 7. Confirm that the claim is correct, then click "Submit."
If you cannot log in to your account, follow the instructions below to report an unauthorized transaction associated with your PayPal account:
1. Go to https://www.paypal.com/ 2. Click on the "Security Center" link located at the bottom of any page. 3. Under the "Report a Problem" column, click on "Unauthorized Transaction." 4. Click "Continue" under "Unable to log in?" 5. Confirm that the transaction in question is unauthorized then click "Continue." 6. Complete the report for Unauthorized Use on a PayPal Account, then click "Preview." 7. Confirm that the claim is correct, then click "Submit." 8. Confirm your account ownership by entering the financial information requested, then click "Continue."
Lastly, we recommend taking a few steps to protect yourself from identity theft:
1. Download the SafetyBar, a toolbar for Outlook and Outlook Express, which identifies known spoof emails. 2. Get eBay Toolbar with Account Guard which warns you when you're on a potentially fraudulent (spoof) Web site. 3. Sign up for Equifax Credit Alerts for PayPal Users, a program that provides an early warning detection system in the event of identity theft. Find out more by visiting the PayPal Identity Protection Center at www.paypal.com/idprotection. 4. Frequently monitor your PayPal account for suspicious activity.
For additional tips please visit the PayPal Security Center at https://www.paypal.com/security.
Thank you again for sending us your report. We appreciate your efforts to keep PayPal safe.
Sincerely,
PayPal PayPal Account Review Department ______________________________________________________________
Important: PayPal and its representatives will NEVER ask you to reveal your password. There are NO EXCEPTIONS to this policy. If anyone claiming to work for PayPal asks for your password under any circumstances, by email or by phone, please refuse and immediately contact us via our secure webform online.
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